Frequently Asked Questions

All the products we sell are legitimate goods we obtain direct from the brands. We have a close relationship with all the brands we retail, most of whom we have worked with for many years. All products are shipped direct to us from our suppliers and sent straight out to our customers. We do not deal with counterfeit goods.

Everything we do is focused on making it quick and easy for you to find and buy the slippers you want online.

We are a dedicated retailer of slippers and we have hand-picked styles from the best brands that we know you are going to love. Whether you’re buying slippers as a gift or simply looking to snuggle up in your very own pair, we know you’ll find what you’re looking for.

We offer instant advice from our lovely experts by phone or email:

Our customers have a lot of love for us and you can read more about their experience shopping with us here.

We are a small business based in Cornwall. This means that not only does your order receive the personalised touch, but also that you as a customer are not a number in a big corporate machine. You matter to us and we will always be happy to do all that we can for you.

Read more about Why Slipper Shop.

If you have any queries regarding your order, or just a general question then you can either call and speak to our customer service team on 020 3830 1995 or email us help@slippershop.co.uk. We aim to resolve your query as quickly as possible, during peak season (Oct-December) this may take a little longer, however, be assured that we will get back to you.

We're sorry to hear that you have a problem with one of our products, in order for us to resolve the issue quickly please contact us before returning any items, the best way to do this would be to email us help@slippershop.co.uk, in your email please include the following information:

Your Name

Order Number (SS....)

Short description of the fault

Photos - showing the fault, and the tread on the soles of the item

Once we have received this information we will conduct an initial review and will then contact you to inform you how we will proceed

PLEASE DO NOT DISPOSE OF THE ITEM AS IT MAY BE REQUIRED FOR WARRANTY PURPOSES

All of our website is encrypted and secured with RSA 2048. Look for the green padlock secure icon beside the web address on your browser.

All our payment functionality for Slipper Shop is run through PayPal. We do not store credit or debit card details or customer contact details, apart from email addresses if you sign up to our e-newsletter database or enter a competition.

You can find out more about our privacy policy here.

You do not need to create an account to order from our website. Once you complete a purchase, you will be given the option to create an account to view your order history.

We offer periodic promotions thought out the year, you can join our newsletter database to find out more about these offers.

Find out more about discounts here.

Firstly, please double check that all the card details are entered correctly, and that the billing address matches the address as held by your card issuer. If this is all correct but the problem still persists then you will need to contact the card provider.

You are welcome to try a different payment card, or alternatively if you have a Paypal account you can make your purchase with this.

No, you will not have to pay any additional charges for VAT or duty if you buy from Slipper Shop, because we are a UK-based and operated company. Additional charges to your order are usually brought on if you purchase goods from outside of the UK.

All items on our website are in stock in our warehouse based in Falmouth, Cornwall. Orders are shipped the same day or the next working day.

Read more about the differences between shopping from the UK and outside.

We accept payment by credit/debit card (Visa, Maestro and Mastercard) or via Paypal.

All payments made to the Slipper Shop, including Paypal, will be subject to security checks from the card provider, Paypal and the Slipper Shop. This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company, or Paypal depending on your method of payment.

We may also contact you by email to request that you call us to confirm some order information. This will be done prior to your order processing and may cause a delay in the dispatch of goods.

We make every effort we can to be as competitive as possible in the market place. On top of our competitive pricing structure we also offer free delivery, free returns and very reasonable 2-3 day and 1-2 day delivery options. Some other slipper retailers may show cheaper prices but may not offer the same delivery and returns service we do, so it is swings and roundabouts! We may not always be the cheapest, but our level of quality and personalised service should give you the reassurance that shopping with Slipper Shop is the right choice.

If you have selected one of the tracked delivery options, you will receive a tracking number in your dispatch email.

In order to track the progress of your parcel just click on the Track your delivery link within this email, you will be taken to the Royal Mail Track and Trace website which will provide updates as your parcel progresses through the system.

If for any reason the link does not work, click here https://www.royalmail.com/track-your-item#/ and enter your tracking number.

Should you experience any issues in using this service then please Email us

DELIVERY NOTIFICATION RECEIVED

If you have received a delivery notification from Royal Mail but you do not have the parcel, please check that you have not been left a calling card requesting that you either collect your parcel from your local delivery office, or informing you that your parcel has been left with one of your neighbours, or in a 'safeplace'.

If no card has been received, please check with your neighbours and also check in any 'safeplaces' that you may have e.g shed, porch etc.

Should your parcel still not be located please call us on 01326 702113, we will then request that Royal Mail investigate the delivery of your parcel, it can take 48 - 72 hours to receive a response for the initial investigation and we would appreciate your patience and understanding during this time, once a response has been received we will contact you to inform you of the outcome.

PLEASE NOTE THAT DURING THIS TIME WE ARE UNABLE TO ISSUE A REPLACEMENT/REFUND

NO NOTIFICATION, ITEM STILL NOT ARRIVED

If your order has still not been received after 7 working days please contact us on 01326 702113, we will then ask Royal Mail to investigate the whereabouts of your parcel, it can take 48 - 72 hours to receive a response for the initial investigation and we would appreciate your patience and understanding during this time, once a response has been received we will contact you to inform you of the outcome.

PLEASE NOTE THAT DURING THIS TIME WE ARE UNABLE TO ISSUE A REPLACEMENT/REFUND

If your order is showing as delivered we may request GPS data from Royal Mail which will determine the exact location of delivery, if you still dispute delivery, a denial of receipt claim will be submitted and you will be required to sign a legal document stating that you did not receive the goods.

We currently deliver to the UK only. Please see our delivery page for pricing information.

Yes! In 2021, we made the switch to completely plastic-free outer packaging. All the materials used to ship our orders are now compostable, like our potato starch bags, or recyclable like our boxes and paper packing tape. This means we can divert thousands of pounds of plastic from the landfill every year and lower our impact on the environment. We may still ship products that come wrapped in plastic from our suppliers, but this is an ever reducing number and we predict this will soon stop, as more and more brands are making the switch to alternative packaging.

Unfortunately at this time we are unable to offer delivery to BFPO or PO Box addresses

If you have missed your item delivery, Royal Mail will hold your item for a maximum of 18 calendar days, if you do not collect your parcel within this time it will be returned to us.

Once we receive this back we will contact you using the email provided on your order to inform you. If you require the item re-dispatched then a £2.95 fee will be payable, payment for which can be made by credit/debit card over the telephone +44 (0) 1326 702 108 or alternatively via Paypal invoice sent to your Paypal account.

This fee is charged to cover costs we incur in having the item sent back to us.

If we receive no response to our email within 21 days then the order will be cancelled and refunded minus a £7.50 admin fee.

UK & Northern Ireland Deliveries

We want to make getting your order as easy as possible. So we try to provide as many possible delivery options as we can. Unfortunately this can lead to a lot of choices and varying prices. Below is a list of the various delivery options and the cost.

For Orders Under £50.00

Economy 5-10 Working Days - Cost £3.99, deliveries arrive within 5-10 working days
Tracked 2-3 Working Days - Cost £4.99, deliveries arrive within 3 working days.
Express Tracked 1-2 Working Days - Cost £5.99, delivered within 2 working days.
DHL Next Day - Delivery Monday - Friday - Cost £8.99.
DPD Next Day - Delivery Monday - Friday - Cost £8.99.
DPD Next Day - Delivery Saturday - Cost £12.99.

For Orders Over £50.00

Free Post 5-10 Working Days - FREE, deliveries arrive within 5-10 working days.

Tracked 2-3 Working Days - Cost £3.99, deliveries arrive within 3 working days.

Express Tracked 1-2 Working Days - Cost £5.99, delivered within 2 working days.
DHL Next Day - Delivery Monday - Friday - Cost £8.99.
DPD Next Day - Delivery Monday - Friday - Cost £8.99.
DPD Next Day - Delivery Saturday - Cost £12.99.

For Orders Over £80.00

Free Tracked 2-3 Working Days -  FREE, deliveries arrive within 3 working days.

Express Tracked 1-2 Working Days -  Cost £5.99, delivered within 2 working days.
DHL Next Day - Delivery Monday - Friday - Cost £8.99.
DPD Next Day - Delivery Monday - Friday - Cost £8.99.
DPD Next Day - Delivery Saturday - Cost £12.99.

When will my order be dispatched?

We aim to dispatch all orders received before 3pm on the same day.

Orders received after 3pm or on none working days will be dispatched the next working day.

Due to earlier pickup times, DHL orders received after 1pm, and DPD orders received after 2pm, will be dispatched the next working day

Questions About Delivery

If you ever have any questions please send us an email or give us a call 020 3830 1995 we are here to help.

UK & Northern Ireland Deliveries

Economy & Freepost - Deliveries arrive within 4-10 working days, after dispatch.
Standard 2-3 working days tracked delivery - Deliveries arrive within 2-3 working days, after dispatch.
Express 1-2 working days tracked delivery - Deliveries arrive within 1-2 working days after dispatch.

International Deliveries

Your order should arrive within 2 - 4 working days, after dispatch.

We aim to dispatch all orders received before 3pm UK Time on the same day. Orders received after 3pm will be dispatched the next working day.

We only dispatch orders on working days, orders placed on the weekend or UK bank holidays are dispatched on the next working day.

If order volumes are very high - orders using a tracked delivery services will be dispatched first and orders using free postage will be dispatched next.

Some slippers come up larger or smaller to a true size depending on the style, lining or fabric they are made of. We have added size guides to our product pages and we recommend you study these before making a purchase.

If you’re unsure you can get instant advice from our lovely experts by phone or email: Email us

A confirmation email is automatically sent upon receipt of your order. If you have not received this, firstly, please ensure that you have provided the correct email address when placing the order, if this is correct we would then advise to check your email spam folder just in case it has been filtered in to there.

Still nothing? please Email us

Unfortunately not, until you have completed your order at checkout and paid for your items there is still the chance that another customer could purchase them in the meantime, we would therefore recommend that you complete your purchase as soon as you have added all required items to your basket to avoid any disappointment.

You can place an order through our website. Simply select the product and size you require, add to basket and checkout using a credit card or through PayPal.

You can also order over the phone, please call us on +44 (0)1326 702 108, we're available Mon - Fri 9am - 5pm.

Yes of course you can, we understand that not everyone is comfortable placing orders on the internet so just call our customer service team on +44 (0) 1326 702113, we're available Mon - Fri 9am - 5pm. We will happily place your order over the telephone, as well as answer any product or sizing queries that you may have.

Please just ensure you have all your address, email and card details to hand so that we can process your order as quickly and efficiently as possible.

PLEASE NOTE: WE DO NOT STORE ANY OF YOUR CARD DETAILS

Our website shows the up-to-date stock availability for each product, however if there is a certain product style/size/colour that you require we may well have more stock on the way.

For detail on stock availability, feel free to Email us

Check your internet connection, or try refreshing the page (hold down the 'ctrl' key and press 'F5'). If you are still having problems contact us on 020 3830 1995.

Yes, you can cancel or amend your order up until your order has been dispatched.

When your order has been dispatched we will send you an email confirming and giving details about your delivery. After this time your order will be shipped and in transit, and therefore we will be unable to make any changes.

Your Order Confirmation Email will contain links that allow you to change your delivery address, change your shipping or cancel your Order. If you need to add another item to your order or change to a more expensive product then please call 020 3830 1995 and have your card payment details to hand to make payment. We do not store any previous payment details so we cannot charge to your previous payment.

If you are changing the product on your order and the item is cheaper, once the item has been changed (subject to stock availability) we will process a refund of the price difference back to your original payment method.

Cancellations will be actioned and a full refund issued as soon as possible upon receiving a cancellation request, please allow a couple of days for the refund to show in your account. We will also send an email to confirm your order has been cancelled.

For cancellations or amendments requested by email, you will receive an email reply from us confirming when any changes have been processed for you.

Apologies that you have experienced an issue with your order, we take all steps possible to ensure that you receive the correct item/s and in excellent condition, unfortunately on rare occasions one may slip through the net.

We would advise you to contact us as soon as possible upon noticing the issue, on Email us If you are emailing us please include photos of the said issue, along with the order number that the item relates to.

Please do not return any items until you have either spoken to us or received email communication back.

Check with your bank or PayPal, it can take 2 -3 days for funds to show. If you are still not seeing anything on your records please give us a call on 020 3830 1995

Yes. As long as the goods are in an unworn, re-saleable condition, in original packaging, and you are within the 30 day return period you can still return them to us.

Returning an item is no problem. We can accept returns for refund up to a maximum of fourteen days from delivery. All we ask is that you return the item(s) unused, with the tags still on and if supplied in a branded box then with its undamaged original packaging.

To return all or part of your order, please request a return authorisation from the link below.

Once you have received your return authorisation you can either arrange you own postage or for UK returns we will email you a subsidised Royal Mail return postage label - if you use the supplied label a charge of £4.99 will be deducted from your refund to cover the cost of the return postage.

We regret not being able to offer free returns postage on orders. We want to make shopping online as easy and as cheap as possible. The cost of providing free returns postage for every order would force the price of each item we sell to be much higher.

If you want to arrange your own return postage, we recommend using a 'signed for' service which includes adequate insurance to return your item(s). The return address will be provided with your return authorisation.

Refunds

You will be refunded to your original payment method within fourteen of days of receipt of your returned item and you will receive confirmation of the refund via email.

PLEASE NOTE

Unless you feel there is a manufacturing fault we can only accept returns within fourteen days of delivery and if the item is unworn, in its original packaging and with all the tags still attached.

We are only able to process returns and refunds for items bought through this website.

If you have any questions with regards to returning an item please Email us, we are always happy to help.

Yes - Returns for Christmas orders (received after 1^st November) are extended up-to 31^st January.